Privacy Policy

1. Introduction

Pilot Nexus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pilotnexus.eu.

We are based in Belgium and comply with the General Data Protection Regulation (GDPR) and applicable Belgian data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

We may collect the following types of information:

3.1 Information You Provide

• Contact information (name, email address, phone number)
• Company information when you request our services
• Any other information you voluntarily provide through forms or communications

3.2 Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner.

Types of Cookies We Use:

• Necessary Cookies: Essential for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

5. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific purposes
• Contract: When processing is necessary for a contract with you
• Legitimate Interest: When we have a legitimate business interest
• Legal Obligation: When we are required to comply with legal requirements

6. How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide requested services
• Improve our website and services
• Send you relevant communications (with your consent)
• Analyze website usage and trends
• Comply with legal obligations

7. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@pilotnexus.eu.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Third-Party Services

We may use third-party services for analytics, hosting, and other purposes. These providers are contractually obligated to protect your data and process it only according to our instructions.

11. International Transfers

If we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Belgian Data Protection Authority:

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.